After the movies we went to Steak n Shake for a Milk shakes. Since we were over an hour from home we hit the drive-thru. We only ordered four milk shakes. It is understandable that milk shakes are made to order. But after paying we were asked to pull up to the crosswalk and wait for our order to be brought out to us. There were only a few people inside and we were the only ones in the drive thru after paying. On top of that the way the drive thru was set up pulling up to the crosswalk still doesn't allow anyone that would have been behind us to get out of line and drive away. So, this was a very crazy request. After sitting in line for over 10 mins other people got in line to place their order. They had then received their before we even got our order.
They were now blocked in because we were still waiting for our order to be brought out to us. I had to send my daughter in to get our order. When they saw her come in the replied with oh yeah and handed her our order. This is poor service if you ask me.
On the other hand our shakes were very good.
Unpleased with the customer service,
Customer Service Voice
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