Remember a Rude Employee Reflects on the Store

Yesterday we quickly ran into the Kohls store in Troy Ohio. We love going to Kohls as they have loads of items on sale all the time. We found two items for a great deal. The checkout lines were a little busy as it was later in the evening and getting closer to closing time. We wanted to hurry as we needed to head over to another store nearby before they closed.

So, we went over to the checkout line that only had one person ahead of us. The cashier ("E") and the other customer were having a conversation while "E" was checking the customer out. This is fine as long as it doesn't get in the way of the transaction. "E" was not able to complete her conversation and still complete the transaction in a timely matter, as it prolonged the transaction. For while "E" was checking the customer out she would stop from time to time to just talk. Of course this didn't seem to upset the customer she was helping at the time. But it did however upset me. I was standing in line longer than needed to be with my four children. Plus I was in a hurry neither "E" or the other customer seemed to care about anyone other than themselves.

I got to hear all about how "E's" husband gets upset that she spends too much money at Kohls either when she is on her break or after she gets off work. That now her husband drops her off and picks her up from work. And that now her husband stalks her to make sure she is only working at Kohls and not shopping at Kohls. I personally really do not care about what going on in my cashiers personal life. This may seem a little rude on my part, but I am there to shop and leave the store.

"E" finally finished checking out the other customer and started to work on our order. This did not stop "E" from talking to the other customer. "E" continued to talk to the customer while she was checking us out. "E" didn't say anything to us until the end when she gave me my receipt and said if I was happy with her service to please fill out the survey for her. WOW! really what type of review do you feel you will be getting from me?

We were able to make it to the other store 5 mins before they closed.

Employee's need to remember that what they say and does not only reflects on them, but also the store they work for.


We will not ever go to cashier "E" again...


Customer Service Voice

Jumpy's Fun Zone Troy Ohio Good Review

Jumpy's Fun Zone gets our approval for family fun. Jumpy's Fun Zone is a wonderful place for the kiddos.
Jumpy's offers discounted days for hours of fun for the little ones. This is a good place in interact with your little ones and have hours of fun.

My girls have been to a few of their Lock ins and loved them. Thank you Jumpy's Fun Zone!

Jumpy's Fun Zone gets two thumbs up! Thank you Jumpy's!


Customer Service Voice

AMC Movie Theater West Chester Ohio Good Review

We give the AMC movie theater a BIG THUMBS up. The theater was very clean along with receiving friendly and helpful service. The theater accepted our pre screening tickets from gofobo without an issue. We did not have to wait in line long at all. They were also very helpful when we had questions. Our overall experience was very nice.

Thank you,

Customer Service Voice

Steak n Shake West Chester Ohio Poor Service

After the movies we went to Steak n Shake for a Milk shakes. Since we were over an hour from home we hit the drive-thru. We only ordered four milk shakes. It is understandable that milk shakes are made to order. But after paying we were asked to pull up to the crosswalk and wait for our order to be brought out to us. There were only a few people inside and we were the only ones in the drive thru after paying. On top of that the way the drive thru was set up pulling up to the crosswalk still doesn't allow anyone that would have been behind us to get out of line and drive away. So, this was a very crazy request. After sitting in line for over 10 mins other people got in line to place their order. They had then received their before we even got our order.
They were now blocked in because we were still waiting for our order to be brought out to us. I had to send my daughter in to get our order. When they saw her come in the replied with oh yeah and handed her our order. This is poor service if you ask me.

On the other hand our shakes were very good.

Unpleased with the customer service,

Customer Service Voice

Update on Walmart Return Policy

Walmart did reply back to our experience at our local Walmart here in Troy, Ohio. The store manager did allow us to return our ac unit due to the fact that it had only been 10 days past their 30 day return policy on the ac units. The store manager did agree with me that it should be stated more clearly.

We have been in the store since this issue was taken care of and we have yet to see a Return Policy posted for these items. It should be posted on any item that is different than their normal 90 day policy.


To be continued...


Customer Service Voice

Update on McDonald's in Troy

The corp office out of Piqua called me and apologized for the service that we had received. The store manager for the McDonald's in Troy also mailed a letter to apologize for the service. Inside the letter were a few Free meal cards. We went back a few days ago to try them again. We had very nice and friendly service, along with our order being correct.

Thank you,

Customer Service Voice

Ebates Where it Pays to Shop Online Good Review

From time to time we check out those so called Sites that PAY you. We are pleased to say that Ebates really does work. You do get paid to shop with  Ebates. Ebates not only offers you a % back on each of your orders, they also show you all the latest codes for that store as well. I personally love Ebates.

Thank you Ebates for my cash back and showing me all the latest updated codes that the stores offer.

Not only are you making money you are also saving money as well.

Ebates gets our approval...

Thanks again,

Customer Service Voice

.... check out Ebates for yourself... just click here...

WARNING when Buying a Washer & Dryer

Beware when you go to any store to buy a Washer & Dryer. The washer coming with the water hoses from the manufacturer. But stores are charging you for the hoses when you buy the washer. BEWARE! Make sure you either keep your old hoses or tell them that you want the hoses to be added in the price. For the water hoses come with the washer. The companies are removing the water hoses from the washers when they deliver them.  I personally got to watch this happen. The same thing goes for the Dryer power cord. The companies are charging you extra for the power cord. Are you kidding me!

Beware and know that these items come with the washer & dryer from the manufacturers. It is a SCAM that a lot of companies are getting away with doing to up the price on the washer & dryer.

Walmart Return Policies Poor Review

All Walmart Return Policies should be posted by the items. For example; Walmart has their Return Policies located in their Electronics Dept & Sports Goods Dept. But as for the Ac units there is NO Return Policy posted. So, if you were to buy a AC unit you would believe that their return policy is the same as the rest of the store.

WRONG!

The ac units only have a 30 day return policy not the normal 90 day return policy!

This is WRONG! If their policy is different for these items then they need to be posted next to these items.
Just as they have done so for the Electronics Dept & Sport Goods Dept. It is up to the company to inform their customers of their return policies.

This is a HUGE issue! And this issue should be corrected! I personally have learned this policy the hard way.

I have called, gone in & emailed Walmart about this issue. I have been told that I should hear back from them within 3-5 business days on this matter. I will keep you up to date as to the outcome of this issue.

To be continued.....