We have been to 36 Skate Club in Piqua, Ohio twice now. The first time we went we had a blast. They were very friendly and the price was amazing. 36 Skate Club offers on Thursday Nights from 6:30-9:00 pm for parents to skate for FREE with their children.
As I stated above we had a blast the first time we were there. My children couldn't stop talking about all the fun that they had, and they couldn't wait to go back. I myself love skating and for the price it is a very nice evening out with the children.
Last night we talked my sister into going with us, so that she could enjoy the fun with us. I was taken back when I went to pay this time. For last time I only paid for my children to skate and for their skate rentals.
This time I had to pay for my skates in order to skate. Skate rentals are $1.50 and we were already there, so I brushed it off. But it still upset me that I was told last time that on Thursday Night's parents skate for FREE with their children. And last time I didn't have to pay for my skate rental.
The last time we were there we were told that a cup of water with ice was FREE from the snack bar. This time is was NOT free. It was $0.15 per cup this time. This on top of me having to pay for my skate rental was not in the plan for the evening.
I found this to be odd that things would have changed in just 2 weeks. There was a different woman running the ticket window/snack bar this time, but it shouldn't depend on who is working on the price that you pay.
It was a little busier this Thursday then the last Thursday we had come to 36 Skate Club. So, my 9 year old daughter was knocked into by a grown man. He is one that looks to be a regular there. I will give him and the worker on the floor credit, for they both made sure she was ok. But the time I got to her they had left her and no one came over to me while she was crying in my arms. I do feel that when it comes to children they should also talk to the parent that is there with them. This is just my personal feeling on the matter. As we all know when skating at any rank there is the risk of running into something while skating. And I wanted to point out that no one was unfriendly. I just felt that they should have come to me as well, as they saw me go right up to her.
A half hour or so before we left I was with my sister and older children on the skating rank. My two younger children where in the game room. Everything is all nice and open so you can still see your children while they are in there. This is another nice part of 36 Skate Club. My younger children were standing at a game, and my youngest daughter slipped and hit her head on a block/bench. She fell to the ground after hitting her head of the edge of the block/bench. A young man came over to help her, which I felt was very nice. As it seems that a lot of the people that we see there are friends and family. The young man went and told the ticket window/snack bar lady, and she rushed over to us to make sure she was ok. She also got her a bag of ice for her head and a bottle of water to help claim her down.
We all know that children can fall at times. And with being on skates we all know that it is easier to fall. But I feel that the block/bench should not have been where it was located at. The block/bench was way to close to the game. This could have happened to anyone, and it could have been a lot worse. I thank God that is was not. After looking around I saw that this was the only block/bench that was NOT covered by carpet. This too was upsetting. For not only was this item NOT in the correct place, but it also was the only one that wasn't covered by carpet. Hmm makes you wonder what it was doing there in the first place?
With all this said, I still feel that 36 Skate Club is a nice place to take your children. But that they may want to all be on the same page when it comes to prices. And I feel that block/bench needs to be removed from the area. I am sure if they feel that they need the item, they can find a better place for it. Along with putting carpet on it. The carpet is there so if you do fall on it, the blow and pain will not be as bad.
So.. We are only offering a Neutral Review in this case. Looking forward to a good review in the near future.
Customer Service Voice
No comments:
Post a Comment