We have had nothing but issues with this McDonalds, which is very sad. We have had ice cream cones given to us that have been sitting and waiting while we were in the drive thru and they were melting. Do you have any clue as to how messy melting ice cream in the car with four children is? I asked if they could please remake them and the manager "Shelby" stated that it didn't matter how many times he made them for us they would be the same way. He then handed them to me and shut the window. What a mess!!
We didn't go back for awhile. But one day thought we would try it again. This time we go through the line and they charged me .30 cents per item that I requested mayo on without telling me there would be an extra charge. When I get my receipt I question them on this crazy charge. They replied that if I would have requested mayo packs there wouldn't have been a extra charge. Really are you kidding me!!
So, our final try was tonight for their so called kids night. The girl at the back couldn't get the order correct. Maybe she was new I'll give her that. We tried to overlook the fact that it was hard to get our order correct. But I couldn't overlook the fact that they overcharged us again.. The manager came over and started giving excuses why. I was done with all the issues and told them they could just end the transaction that we were going somewhere else. The manager "Shelby" yet again and two of his co-workers were laughing at us.. Really!!
This is not what you call good customer service! I called into McDonald's to inform them of how unhappy we were and they didn't seem to care. Shocker there right!!
It's sad to know that Customer Service is so poor these days!
